Signed up for a reseller account on 10/24/19. WHM didn't have it's permissions set correctly so I was unable to create accoun...展开
ts, etc. It was just an empty WHM page with only the plugins portion showing. I contacted support to get this fixed and didn't hear back for 3 days. I then bumped up the ticket and finally after 24 hours, got a reply and the issue was fixed. That took 4 days to get resolved so that was 4 days that I couldn't use the service I paid for. I then submitted another ticket requesting accounts to be restored since it stated Free Migration, but it has since been going on 6 days and I have STILL not gotten a reply.
"Dewlance® provides 24 hour support. You can receive support via Email, Ticket System and Forum." This is not the case. I didn't even get to use their services because support is just not there...at all.
I have requested to cancel the account and get a refund and we shall see how many weeks it takes for that to be noticed.
I am speaking as someone who got his credit card charged 2 times more than he was supposed to, 119$ instead of 59$ fo...展开
r an annual basic hosting plan.
When I contacted FastComet sales, they offered to close my account and refund my credit card, and that just felt they are holding a gun at me and requesting me to comply with this theft, or-less . i haven't received any notification or email from them regarding a price surge as a fact!
even if they say they sent one i did not receive it anywhere , in addition i did not agree to a 100% increase in my basic annual hosting cost!
so if any of you experienced the same experience i will love to apply a Federal class action lawsuit regarding this particular action from their side.