Signed up for a reseller account on 10/24/19. WHM didn't have it's permissions set correctly so I was unable to create accoun...展开
ts, etc. It was just an empty WHM page with only the plugins portion showing. I contacted support to get this fixed and didn't hear back for 3 days. I then bumped up the ticket and finally after 24 hours, got a reply and the issue was fixed. That took 4 days to get resolved so that was 4 days that I couldn't use the service I paid for. I then submitted another ticket requesting accounts to be restored since it stated Free Migration, but it has since been going on 6 days and I have STILL not gotten a reply.
"Dewlance® provides 24 hour support. You can receive support via Email, Ticket System and Forum." This is not the case. I didn't even get to use their services because support is just not there...at all.
I have requested to cancel the account and get a refund and we shall see how many weeks it takes for that to be noticed.
Worst services in Managed hosting sector…..If you are planning to buy any kind of hosting you must read this review first. Mo...展开
st of their customer support is nonprofessional and have no knowledge about the products and services.
We hosted one VPS with godaddy for our only single company website, server is most of the time having issue with connectivity and godaddy firewall block our api integration with third party apis. We bought dedicated server for our huge traffic to our site But most of the time site was not responding due to lack of connectivity. Support people are unable to serve and only answer they have all the time to rebuild the server. They never accept that they have issue to their side.
Every time I reached to support, they put me on hold from 30 minutes to hours and without any resolution of the problem. At the time of writing this review issue has not been resolved and our server is blocked for most of the services.