We entered over problems with a plugin (we are under wordpress) and as always the support was perfect. Both Ivan and Yordan a...展开
ssisted us, helped us and were of an immense assistance. And they as well as their colleagues are always there 24/7 whatever happens, even to improve performance. No blame game as with other companies, but efficient, reliable, extra quick and nice experts to support us. And our website has never loaded so quickly. We have been using Fastcomet for over two years now, and I can highly recommend it.
I had been using their VPS hosting for 3 years. Lately, one of my customers' PC got infected and sent a number of spam messag...展开
es, so took all the necessary actions to resolve this issue. A few days after the problem was fixed they suspended my server without a warning for two days ignoring my urgent messages for help and without being able to reach them on the phone. Fortunately, I had a backup of all my files and databases and I was able to move to another hosting company because I didn't know if or when my server would be back online. They said they suspened my server to protect reputation but sInce the problem was fixed and given that they were ignoring me for support I can only assume that they think it's a good idea to punish users instead of helping them which is a very unprofessional behavior.