I have been hosted with fastcomet for over a year on a VPS server. I email them about twice a month to ask questions and they...展开
always reply within an hour, (at any hour of the day) but in most cases, they reply in 10 minutes. They don't hassle me for logs or screenshots, or anything else, they just handle my request quickly. Many of my requests, I could do myself in my control panel; they still do it and then show me how I can do it on my own next time. I'm spoiled by their service. My website that gets about 1000-2000 unique visitors per day, has never gone down.
3x now their mail servers have gone down for an extended period of time just in the 8mths I've been with them. This last one ...展开
has been going for over 24hrs so far with no idea on when it'll be up (another 24 - 48 is what the guesstimate was). Website was down for 16hrs and they got that up eventually. That is unacceptable service. When I asked if they had redundancy email servers during one of their support chats the chat was terminated on their end. That speaks volumes.