Fast and good support so far - can't wait unitl tomorrow to see the results! Dimitar is great!
Reliable and Helpful
There are always going to be instances with any host where the First Tier person you're dealing with simply doesn't know how ...展开
to help you, or maybe even doesn't want to take the time. I've had a few of those even at InMotion. But the vast majority of the time, the First Tier people want to be helpful, they are knowledgeable, and when they don't have an immediate answer they will do their best to get one from their higher tier technicians. The rare times I've had a problem that I knew was not caused by my own coding, I've been very pleased with their response time and their willingness to help. I've been with them since 2013 and I can recall only one time where the person blamed it on my code immediately without bothering to do any research. Of course it turned out that it **wasn't** my code -- it was a glitch in an htaccess file that was apparently caused by CPanel. I never touch htaccess so I knew it wasn't something that I'd done. The second person I talked with was much more helpful and he troubleshooted the file, told me the problem, and he fixed it himself. That is awesome service!
They have limitation on everything! I am on highest shared plan, there's a limit on mailbox (4GB) although it's mentioned on ...展开
their sales page, but these people have a limitation on monthly bandwidth (100GB) too which is not mentioned anywhere, it just pops out every month, last time they told me that some crawler is eating away the bandwidth, but even after blocking it, the issue remains. At least put up a board saying that you have a limit on the resources, this is fraud man!
I have been an Inmotion customer since 2009. There service used to be great. Those days are over.
Many so-called review site...展开
s give them a positive review only because they get a commission when people sign up. I wish they wouldn't mislead unsuspecting customers. Read reviews from actual customers to know what they are really like.
Inmotion Hosting is awful Webites seem to be down more often than they are up. The speed is much slower compared to other hosting companies in this price range. Hold times for dealing with customer service are ridiculous. Some of the reps are polite and helpful while others are complete a-holes. Either way, they never apologize for the problems they cause (which have become more and more frequent). If you're running a business, you don't have time to spend several hours per week dealing with these people and trying to get your site running.
I would strongly advise anyone against doing business with this company.