The popups with "experts" get annoying after a while, even if you minimize them they reapear on the next login, you are not r...展开
ecognized if you log in on a different country region, for example if you made your account on hostinger.com and you try to login to hostinger.co.uk, it does not know who you are, the browsing experience is not intuitive, you have to log in for every step. If you are not to savy you will get lost fast, not the cheapest on the market. Rest of the aspects are decent and you get what you pay for
I just purchased a domain and four year hosting plan with them and two days later they cancelled it for reported abuse. I nev...展开
er even had a chance to log in and set anything up, much less abuse it. They refuse to provide any details other than that my money has been refunded and to go elsewhere. I deserve to at least know what happened in case my account was hacked but they provide no recourse for alleged violations. Totally guilty until proven innocent but they won't even give you a chance to do that! This is unacceptable if you are planning on running a business off their servers. What if I had been up and running and my customers suddenly couldn't find me? Not reliable at all. Spend your money elsewhere.
When purchasing a domain from Netfirms, they advertise that they offer a 30-day money back guarantee. When looking to exercis...展开
e a money back option, Netfirms states that it is only offered for hosting. Even though the ad runs prominently on the domain checkout (with not link to click on or disclaimers present). I have a screenshot of the checkout page but cannot figure out how to upload it here. Below is the chat from Netfirms. I should have read these reviews before purchasing as I would have seen their lack of support. I want to emphasize while you read the chat, that the checkout screen for DOMAIN PURCHASES offers the money-back guarantee and there is no mention of only-domain hosting. Federal Trading Commission states that "Under the law, claims in advertisements must be truthful, cannot be DECEPTIVE OR UNFAIR, and must be evidence-based."
Me: I was offered a 30 day money back guarantee on the website. I want to exercise that on a few of my domains that I registered.
• Justin joined
• Justin: Hi. Welcome to Chat Support!
• Me: Hi
• Justin: The 30 day money back guarantee is applicable only for the hosting. It is not applicable for the domains
Once the domain is registered or renewed, you cannot cancel it. It will be valid till its expiration
• Me: That is a misleading ad.
I'm on the page at domain checkout and at the top of the screen it clearly says "Satisfaction Guaranteed Netfirms offers a 30-day money-back guarantee."
On the domain checkout page.
• Justin: I'm sorry, it is only for the hosting.
• Me: Is Netfirms US based?
• Justin: Yes, we are US based
• Me: What is the government agency that regulates advertising for consumer protection?
Found it. FTC. On their website the first line states " Under the law, claims in advertisements must be truthful, cannot be deceptive or unfair, and must be evidence-based."
• Justin: Click on 30-Day Money-Back Guarantee to get the information
It will show the exact information: https://www.netfirms.com/popups/ip_pop_features.bml?type=mbg
• Me: There is no clickable link on the checkout page.
• Justin: You can check our TOS of domain registration here: https://www.netfirms.com/legal/legal-domain.html
• Me: That's not clear and identifiable from the checkout page. Consumers go to purchase a domain and are exposed to a prominent badge and statement that says there is a 30 day money back guarantee. It does not state that first one should navigate the rest of the website to find a TOS on an entirely different page.
• Justin: I'm in the checkout page and there is no such advertisements for the domains
It is for the hosting plan
• Me: It does not state that.
• Justin: Alright, you can contact email@example.com for more information