Server management is important, but support service to customers is also very important.
I think the world's worst customer s...展开
ervice. They tell us to wait an hour for questions and answers. You have to deal with urgent customers on your own and you won't be able to get help right away. A ridiculous system that requires a fee for quick help.
I have been with WP Engine for my wordpress site for several years now. I had heard they were the best for a business Wordpre...展开
ss site. In the past, I had no problems with my site ever going down. Since switching to WP Engine, It has been problem after problem with my site going down for hours at a time. I finally had to set up with a Down Time notification service so I could keep track. They have switched my site over to different servers several times but never seem to be able to provide a reason or explanation for the problem. Their pricing is way higher than most companies (which they admit) yet they provide nothing special and their reliability is not stable at all. Now actively looking to switch my site to a different company.