Summary: I'm transferring my hosting account from HostGator to HostStall. (Mike Myler was really excellent on the Chat - walk...展开
ed me all the way through and helped me wherever I had a problem. He joined the chat immediately and stayed online for about 3 hours, while I learned my way through the hosting account and cpanel and got a few domains transferred and up and running. (that was my choice to do my own domains - Mike pointed me to their tech department that was ready to do the free transfers if I wanted that). I am 100% satisfied right now. Thank you!
I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
I'm not a big time customer. I have 1 domain this it important to me for use as a small business / hobby. Been with this com...展开
pany since 2015. Each time I've engaged with Small Orange, I always walk away annoyed and frustrated. It seems such a self-centrist business with zero regard for customer experience. Simply awful. I'm looking for a new host.