To resolve the problem you must wait more than 5 hours
It's hard to pay the bill
Never recommend it
The Worst Customer Ser...
Terrible Customer Service - One to Avoid!
We've been customers of Rackspace for more than 15 years and in the old days consid...展开
ered them one of our best suppliers - providing a responsive and excellent service that lived up to their Fanatical Service promise. We recommended them to our own customers.
However, in recent years, our experience has been very different, reaching a climax of awful customer service in 2019 when we finally decided enough was enough and we needed to find another supplier.
In the final few months we have had:
Extraordinarily slow responses to requests for quotes for new service.
A blank refusal to quote us for the cloud based service they trumpet - presumably because this would reduce our costs.
Account managers telling us verbally that we were out of contract and then declaring when we tried to cancel our contracts that we needed to give them 90 days notice on the contracts that had ended and then telling us that we would have to pay another nine months for half of the services they provided, which they claimed were still in contract, in direct contradiction to what they'd told us by phone,
An initial refusal to escalate our complaints and then a claim to have escalated our complaint that we found difficult to believe since we had no contact whatsoever from a more senior manager.
Perhaps most tellingly, when I sent them a copy of their own 'Fanatical Service' promise they claimed to have no knowledge of it but promised to pass it to their legal department to see if it had any legal meaning - who again never contacted us.
When a company's employees have no awareness of their organisation's service promises you really have to question their worth, particularly when they clearly have no connection to the organisational culture.
There are MUCH better suppliers out there - avoid this one.