I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan for 3 months. Never experienced any issue with their service. I've monitored my website uptime with J... 展开 etpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team! 收起

Literally unusable as of approximately two months ago. Over 10 second server response times and they have no explanation. They tried to gaslight me into thinking it was my home internet. Very poor quality of service. I've use... 展开 d ASO for over 8 years. They've increased the price every year and then treat me like I and my websites don't matter. There are better options for hosting your websites. Please do not use this company. They outsource support to another country and probably your server as well. It's not worth the headache people. Choose wisely! 收起