I signed up with A Small Orange despite seeing many bitter reviews on the internet. I've been using ASO shared (small) plan f...展开
or 3 months. Never experienced any issue with their service. I've monitored my website uptime with Jetpack plugin of wordpress and tested speed, server response time regularly. Never experienced any downtime in last 3 months. Pingdom shows my website is faster than the 98% website. Actually, so far I'm very happy with their service.
It is true that their support ticket is very slow and they took almost two weeks to reply my ticket about registering a new domain. But I never had to wait more than 3 minutes to get live chat support. My ticket was solved instantly via live chat.
Another good thing about ASO is their server name and user area interface is very unique and user friendly.
Hope ASO will remain consistent with their good service. Best wishes for ASO team!
I have experience using this service
They are excellent
In terms of support as well
They also always deal honestly
I'm not a big time customer. I have 1 domain this it important to me for use as a small business / hobby. Been with this com...展开
pany since 2015. Each time I've engaged with Small Orange, I always walk away annoyed and frustrated. It seems such a self-centrist business with zero regard for customer experience. Simply awful. I'm looking for a new host.
Overall VPS Malaysia probably one of the most unreliable server provider in Malaysia, in term of pricing it is very attractiv...展开
e and pricing is probably the only reason why to choose VPS Malaysia, If you're looking for a quality & reliable server AVOID VPS Malaysia at all cost! Their 99.9% Guarantee Uptime is a JOKE! Over the past 7 days my server downtime is 1 day and 7 minutes (uptime is 86.0114%) with 72 incident and avg incident downtime is about 20minutes!
Talking about their support, 8/10 couldn't fix your issue and the only thing they did is help opening a ticket except 1 operator called N******* (he's the only one can fix your issue) and sometime those really urgent ticket they will only reply you 4-5 hours later.
Wherease your direct competitor did honour their 99% uptime at least their worst record is at 99.78% (The worst ever recorded). Talking about the price probably 20-25% higher on similar specs but reliable is the KEY! For support they will assign someone who really know what they're doing to fix the issue on the spot only when something they can't fix then they will open a support ticket for further investigation but still those ticket usually got reply within minutes! Even Exabytes their technical support is way better than your's.
So last thing here come the question how on earth you're rated 9.8/10 with such quality and reliability? I don't think Hostadvice is giving sincere advice for consumer like us.