I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展开
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
Since I've been using this hosting I've had a lot of problems with resource allocation to my site, a lot of errors regarding ...展开
caching and connection to database even in moments when user count is at it's lowest, it seems like those errors are in the moments when their US based company has the highest user connections. After one such crash I wasn't able to get my backup because they do not make full backups and afterwards suggested me to pay for it extra or do it manually. It seems that business shared plan is as overloaded as they basic shared plans.
And now they just terminated my websites and asked for me to join cloudflare, to point my DNS there so i can reduce the load of my page because they are saying that my page has made a big impact on their servers even though they can't provide me logs with data that could prove that and I haven't received any warnings regarding high load. My website is now offline for 3 days. I have to wait for CloudFlare support because I cannot change DNS myself there. So I have no clue for how long time my sites will be offline. Support doesn't respond to my questions regarding refunds of lost time and they just force me to register at CloudFlare and say that if I don't do that my site will be removed. I think that since Arvixe is a partner of CloudFlare this is just a scam to get more customers to CloudFlare. Because I've been running my script for 8 years on multiple hostings and never had a such problem with high loads.
I can't even begin to tell you the extent to which my website(s)-- Yes, MULTIPLE because of mistakes by godaddy-- have been d...展开
owngraded and disintegrated because of this company's ignorance and recklessness. I honestly do not even know where to begin. Let me just say:I had one domain name, which disappeared, had to buy another one, then months later, my website was deleted by GoDaeddy for no apparent reason (they claimed there was no reason), purchased a THIRD package w a new domain name, only to find out my new domain was ALREADY TAKEN.
I am done with this company.
They offer 24/7 customer support and their representatives are exceptionally helpful; but they keep customers very VERY in the dark about the actual state of affairs of an individual's account. Do not be fooled by their all-the-time service, or their promotional deals, or warm demeanors. The customer service reps are very nice and this is NOT THEIR FAULT AT ALL! It is the company itself and its lousy output, service, and lazy attempt at maintaining a person's website as visible and EXISTENT.
MAYBE YOU HAD A GOOD EXPERIENCE. This is my own experience. But if you are thinking of joining, just take what i said into account; take it with a grain of salt of course because I am just one person.