I accidentally deleted my entire website (my fault), and my backups weren't working properly, but they managed to provide a b...展开
ackup and support within record time. Saved me from a panic attack. Truly appreciate that! Some cons: a bit slower than my previous BlueHost, but definitely far less expensive. Also uses the latest MySQL on VPS only, not shared hosting.
For 5 days I have been trying resolve the issues with the websites I have with Arvixe, in the end the only solution appears t...展开
o be, delete and start again. That would be OK but I need to keep the 5 year email history, you'd think that would be simple and also that Arvixe would want to help clean the 1700 malware files attracted to my 3 NEW site in 3 days. Alas no!!!
Apparently a reset means the backup taken monthly, weekly and daily are also deleted, BUT that depend who you speak to on chat,. some appear to think its possible to restore from the back up, and frankly logic would hope so.! The backup I took created abuse warning and then the account was suspended for abuse of a GB quota that isn't written anywhere and is supposed to be "unlimited".. The solution; I have to download the files via FTP, the certificates arvixe has for the site are 1 year old so the FTP keep stopping, 5 days later and I am still working on getting the files downloaded. WINSC works better than filezilla because of the cert issue.
Lets hope I can get this resolved. It could have been so simple, if they'd done from their side.. it would have probably taken an hour or two.
In short: STAY AWAY, WELL AWAY.
Oh 2/10 is still too high
Firstly, when I signed up, I had trouble with the domain - flag number one - and I had to get one of your support agents to h...展开
elp me. She helped me, but she signed me up for the wrong package - which I let go, cause I just needed hosting asap to move all my sites and leave the problematic host behind. Then, after migrating 2 of my bigger sites late that evening, I went to bed happy that I got those two sites moved and I could now rest - only to wake up with all 4 sites I uploaded broken. I'm talking files missing broken. While asking support for support, I also jumped in trying to fix my sites, and I managed to get the most important one fixed. The answers I got from support was "support" I guess, but still, no one answered the question WHY this happened. I got a follow-up email, and luckily there was still one site broken, and I replied with the broken site details, and just got a response that it seems like the theme might be broken - which I knew, but I needed to know WHY this happened - If I download all my files from one server, upload it to a new server, TEST IT AND IT WORKS, and the next morning it's broken, surely something had to happen? Moving on - all things considered, I didn't have the time to fight over things I got fixed myself. Today I got working again, and whap - in the middle of my work, the site stopped working. Started chatting with support, and after sending me screenshots of the site "working his side", I raised Dean's screenshot game with about 6 screenshots of sites not responding "on my end". He sent me a message I didn't understand, and then he disappeared. I was still asking about a customer care department and WHY this happened and HOW I can prevent this from happening again, but Dean felt he did his part. The following day - today - I saw my tickets were closed - without it being resolved, or even an answer on any of my questions. Still no word from any form of customer relations/support. I tried live chat again but was left hanging. I called in and asked if they could call me back - which never happened. I called in again and was informed that management was in a meeting. About 10mins later, I got a call and was informed that I exceeded my file limit, and this was the reason my sites were broken - if you are not keeping track, this was now the THIRD reason. I asked to speak to management, again and was told he went on lunch. I emailed the management email address I was given, and that bounced. I'm busy deleting 3 of my sites, cause, to access anything, I need more space on the server. Still no word from anyone at HostKing.
UPDATE: I emailed, phoned, live chatted, and tried contacting them on Facebook - still waiting a response