I've had a reseller account (now I have two) for over 15 years with hostgator, they've helped me earn over $1M dollars with m...展开
y web design and hosting business. In these 15+ years they have never once failed to quickly and perfectly answer any question and fix any issue. I host 170+ client sites with Hostgator's reseller plans. Thanks for all you've done for me.
One of their support agents changed by mistake the setup of a website that was not on my account. Their support agents do not...展开
even understand how a robots.txt work (basic sysadmin knowledge) because they set an allow rule to an user agent that had not been disallowed in any previous rule on the robots file. Also, the other day, from another chemicloud account from one of my clients, a support agent on the chat was asking me on the chat how can she check the server response of a page. Another case of an agent lacking basic sysadmin knowledge.
This is not a problem specific to the agent that breaks basic hosting management protocols or the other support agent that didn't know how to use the chrome inspector, both cases are just a signal of how unsustainably is chemicloud escalating its growth. They are not investing enough in support service and this is what will end up breaking up everything. Not the inflated prices compared to competitors, its the terrible support service, because that was the only added value from this company in comparison to the competitors and it used to be brilliant 2 years ago when I came, and I recommended every client to do so. Not anymore, I'm leaving and my clients are leaving.
Ive been completely screwed by HostGator. When I had first signed up, I only wanted a service to host my html website, but as...展开
sneaky as they are, I had been charged an extra 43$ for a domain I never wanted. I had tried to cancel it but they continued to tell me there were no refunds for domains. After talking to many representatives, I had decided to keep it, but as soon as it was live on the web, I've started getting spammed with calls and emails from marketing companies. This was of course because HostGator had not included a privacy plan and wanted me to pay an extra 14$ for it. I decided to close my account within a few days, and even with their claims of full money back within 45 days, Ive gotten only a small portion back and no support. If I could, they would of gotten 0 stars. AVOID AT ALL COST