I have been using Digital Pacific for a stack of domain names and site hosting for about 15 years. It's great to talk to an A...展开
ustralian who knows what I am talking about, the staff are always helpful and quick, I like the fact that the systems are in Australia, and not in the back room of some Chinese or Bangladesh restaurant storeroom, they are very professional, their fees are not the cheapest but the ongoing backups and their quality of service wins me every time. I will stay with them as long as they are around. Well done guys, keep up the great work.
I have recently set up a new company and have had issues emailing potential clients using bigpond. This has been going for ne...展开
ar 2 weeks now with the issue not being rectified. I also contacted the postmaster at bigpond in relation to the issue and I can say (much to my surprise) he has been brilliant, responding quickly and outlining what he requires to try and make an assessment. The problem is however every time he responds immediately Digital Pacific let the ticket sit for days until I call and give them a rocket again. It moves forward and then goes back into the same cycle. I have advised them that this could be costing me a lot of money which in the infancy of operation is not what I need, but it doesn't seem to matter to them.!! I will see what the office of fair trading (wishing their was some form of ombudsman) can do, but seriously horrible experience and now looking for my money back and alternative reliable options.
I canceled my plan on September 8, 2019. Today I was charged for another year of hosting. They told me it was my fault becaus...展开
e I didn’t specify i wanted services canceled. It shows that I did so on their site. What else does that mean? Now they’re saying that automatic renewal is non refundable per their Terms and Conditions. I just got ripped off paying for services I haven’t used in 2 years.